We can begin with fast food because honestly... I know to expect very little from a drive through. I should also know better than to try to order with a coupon through the speaker box. I tried, diligently to order my free sandwich from the the coupon I peeled off of your cup... but YOU are the one that could not figure it out even when I read you the coupon code. Coming inside was probably the best way to start THAT venture... However when I am flustered and forget half my order I should be able to pull back through the drive through and expect some level of competence... When I say 4 tacos, I do not expect you to repeat "ok, that is a ultimate cheese burger combo" when I finalize the order.
Onto another drive through blunder... LARGE FRIES!?! Not large Sprite. Thanks.
Now... for the worst. A place where we could certainly be called "regulars." A place where my SON is greeted by waitstaff by an OLD nickname he received when he used to go to a babysitter daily... The parking lot was not full, yet we stood at the host podium for at least five minutes before the manager came to answer the phone. AFTER speaking on the phone, he finally put our name on a list (there is NEVER a list!) as well as the couple behind us and then walked away. I could see five empty tables from where I stood... in the meantime a couple of ladies came in who were never greeted or put on a list... but when the waitstaff walked by for the fiftieth time one finally stopped and prepared to seat the ladies who had just arrived, ignoring my family and the other couple... Unacceptable. We DID walk out, we DID tell you why. We have not come back either.
Steak house before football game? CERTAINLY. It sounded so good. Call ahead service? EVEN BETTER. I called ahead for a 5:45 arrival and was assured that as long as I checked in before 5:50 that we would only have to wait 10 minutes maximum for a table of 6. We checked in a 5:46 and were given our pager... Twenty minutes passed.
Wait... it gets better. A host-type girl came around with menus and asked if we would like to go ahead and order to "save fifteen minutes" once we were seated. It seemed like a good idea... to put our order in now because SURELY we would get that "ten minute" table at any second... so we made our selections and ten minutes later she was finally back to take them. She wrote them neatly on a nice pre-order card...and then HANDED THE ORDER TO US?!?!?! WTF is that going to do? We thought you were actually TAKING our order woman!
By the time we decided to give up.... we did not have time to wait somewhere else and had to eat Dairy Queen. Call ahead shmall ahead. Worthless.
Finally... and most recently, this was all in one place: If you take it upon yourself to bring an adult size cup to a child that is ordering from the kids menu...you charge for a CHILD drink. If your menu lists honey mustard or ranch dressing WITH a selection, you either make sure the kitchen plates the dressing, or you NOTICE it isn't there and ask if we need it. If you say sides can be substituted " with no problem" you do not forget to mention it is $1.35 extra. If you are unsure where that table is because a large party has combined tables...you find the server and ask...you do NOT go table to table and ask "did you order this?" and you CERTAINLY do not employ a guy with shiny ?greasy? Jersey Shore hair to ask me "hey there, how is everything? Good? Right oonnnnn."
Food service. It might not be the easiest job in the world but dammit, it is NOT the HARDEST.
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